Faq

Question: How can I cancel my order?

Jubblies | General Return Policy

 

These are Jubblies.co.uk ("Jubblies", "we" or "our") Standard Return Policies applicable only to products purchased by you directly from the Jubblies.co.uk website.

  • Because of the nature of the product, we have an All Sales Final policy.
  • Order Changes/Cancelations:
    • Because orders may be mailed out the same day that they are placed, we do not allow order changes or cancelations.
    • We know that you will appreciate that you will be receiving a brand new, never been soiled, product and not someone's exchange or return.
  • Items that are damaged/defective upon arrival:
    • If you believe you have received a defective or incorrect merchandise, you must contact customer service within 30 days of receipt and provide a photo of the defect and/or incorrect product.
    • We DO NOT replace with a different product than what was originally ordered.
  • Products that will be sent back to you at your cost and expense if received by us:
    • Any product not purchased from Jubblies.co.uk
    • Any product that is returned without all original packaging and accessories, including the retail bag, and all other items originally included with the product
    • Any product that exhibits physical damage
    • Any product that was not approved to be "defective" and/or "incorrect merchandise" by customer service.

 

What is the S&H fee?
Our Trial Packs provide two free nursing pad pairs to mums who would like to try Jubblies before purchasing a larger bundle. While we provide our product for free in the Trial Pack, our business cannot sustain if we provide the product for free AND also cover the shipping and handling expense.
Our S&H fee fluctuates with the market -- labor availability, shipping fee adjustments, and fuel costs are not stagnant. At Jubblies we strive to only pass on the baseline S&H expense for customers wishing to try our product before purchasing a larger bundle and we are committed to providing transparency. As of Q1 2023, our S&H costs are as follow for Trial Packs: £1.05 to shipping via Royal Mail, £2.95 for fulfilment, £0.75 for additional logistics inclusive of packing supplies. If you wish to avoid S&H then you can opt to purchase more than £10 worth of product from our website per our terms. 

Question: My promotional code is not working. Why?

 

Let’s run through the checklist together to ensure the code has been applied correctly.

You must first select the quantity to place an item in the shopping bag.
You will then be directed to the shopping bag with your line item/s included.
Above the line items you will see the "Enter Promotional Code" submission text box.

Please input the discount code you received into this text box. Be sure to click on the "apply code" button. Once the code is applied, you will see a change in your total reflecting the discount that the code offers.

Please note that no more than one promotional code is allowed per order, and cannot be applied to the SP&S fees.

Have you reviewed this checklist and your promotional code is still not working? Email us a jubbliescustomerservice@gmail.com and we will sort it together!

 

 

Question: I need to change my shipping address. How do I do that?

 

Please email jubbliescustomerservice@gmail.com with your Order ID#, email address, billing last name, the incorrect address you previously used, and your new address. If your order has not already shipped, we will adjust prior to delivery and notify you accordingly.

 

 

Question: How can I earn money by referring people to your site?

 

Want to get paid for simply referring new customers to our site?

When you join our affiliate program, we pay you every time one of your referrals completes an order!

Find out all the details, and sign up today at the link labeled “Join Our Affiliate Program ”